Product Design and User Experience
Product Design and User Experience
What is going on in my company today? This was the single question every manager wanted to know.
Sift identifies critical issues as they are happening so managers can intercept calls or better instruct agents on how to handle them.
Sift can identify live calls from negative trend sets to stay aware of developing issues. The live dashboard also displays daily metrics for contact center activity and other identified trends for continued monitoring.
This diagram outlines the process used at USAA to ensure quality control of it’s member experience.